Refund policy

Refund Policy

Thank you for shopping with Selah Gut & Hormone LLC and Selah Luxe Official. Because we offer both digital resources and physical beauty products, please read our specific policies below carefully before making a purchase.

1. Digital Products (Meal Plans & Guides)

Due to the instant, downloadable nature of our digital products (including The Hormone Harmony 7-Day Meal Guide & Shopping List), all sales of digital items are final and non-refundable.

• Once a digital link has been generated or delivered to your email address, the purchase cannot be canceled or refunded.

• If you experience any technical difficulties downloading your file or did not receive your automated access email, please contact us immediately at contact@selahgutandhormone.com, and we will manually verify your purchase and send you the file.

2. Physical Products (Selah Luxe Press-On Nails)

For hygiene reasons and because press-on nails and tools are personal-care items, we cannot accept returns or exchanges on any press-on nail sets or application tool kits.

• Sizing Issues: Customers are responsible for ordering the correct nail sizes. Please use our Fit & Application Guide before placing a nail order. Refunds or replacements will not be issued for incorrect size selections.

• Damaged or Incorrect Items: Your satisfaction is our priority. If your order arrives damaged during transit, or if you received the wrong set/size by our mistake, please contact us within 7 days of delivery.

• To be eligible for a replacement or store credit for a damaged item, you must email contact@selahluxeofficial.com with:

    1. Your order number.

    2. Clear photos of the damaged item and the original packaging.

   3. The item must be completely unused and in its original boutique packaging.

3. Shipping Costs

Shipping fees paid during your checkout are non-refundable. If a replacement item is approved due to damage on our end, we will cover the shipping costs to send the corrected item back to your address.

4. Contact Us

For any questions regarding your digital download delivery or nail orders, please reach out to our team at contact@selahgutandhormone.com or contact@selahluxeofficial.com.

Mailing address: PO Box 630, Smyrna DE 19977, United States 

Please allow 24–48 hours for a thoughtful response.

Lost or Undelivered Packages

If your tracking shows delivered but you did not receive your order, please email contact@selahluxeofficial.com within 7 days of the delivery date with your order number. We will review the carrier information and help you with next steps.

International Orders

Delivery times vary by destination. Customs duties, import taxes and fees are set by your country and are the responsibility of the customer. We are not responsible for delays caused by customs.

Approved Damaged or Incorrect Items

If we approve your report of a damaged or incorrect item, we will send a replacement or issue a refund to your original payment method. We will confirm which option applies by email.

Report Deadline

All damage or incorrect item reports must be sent within 7 days of delivery. Reports sent after that time may not be approved.